Services / Our Advisory Approach
Modernize.
Engage.
Grow.
Our Modernize. Engage. Grow. framework connects digital, workforce, and organizational strategy with the integrated services needed to bring it to life. And built-in program and project management to move the work from strategy through implementation.
Digital Experience & Accessibility
Digital services people can actually use, and that meet the standard.
Overview
We design, build, and remediate digital experiences that meet Section 508 and WCAG 2.1/2.2 accessibility standards while improving usability and engagement for the people who rely on them. Helping organizations modernize their digital experiences, maximize visibility and increase production. From AI strategy to digital modernization, we design practical solutions that improve how organizations reach, serve, and influence their stakeholders.
Deliverable Types (not exhaustive)
- Website and web application design and development
- Mobile-responsive and mobile application development
- User experience (UX) research, design, and usability testing
- Accessibility audits and Section 508 / WCAG compliance remediation
- Content management system implementation and migration
- Digital service modernization roadmaps
- Ongoing accessibility monitoring and compliance documentation
- Graphic design and marketing campaigns to support solution adoption
Who this is for
Organizations modernizing a public facing website or portal, responding to an accessibility complaint or audit finding, or launching a new digital service that must be accessible and usable at launch.
Learning, Curriculum & Workforce Development
Training and development that changes what your workforce can do, not just what they've sat through.
Overview
New systems, new mandates, and new programs all fail the same way: without a workforce that's been trained to run them. We design curricula, build eLearning and instructor-led training and webinars, and stand up the learning infrastructure organizations need to build workforce capability that lasts past go-live.
Deliverable Types (not exhaustive)
- Curriculum design and instructional design
- eLearning course development and multimedia training content
- Instructor-led and blended training delivery
- Workforce development program design
- Learning management system (LMS) selection, configuration, and administration
- Training needs assessments and skills-gap analysis
- Train-the-trainer and certification program design
Who this is for
Organizations rolling out a new system or policy that requires workforce training, workforce development boards and programs building skills pipelines, and HR or L&D teams standing up or modernizing a learning management system.
Organizational Effectiveness & Change
Change that gets adoption, not just a memo.
Overview
Reorganizations, new systems, and new mandates create the same risk: staff comply on paper and revert in practice. We design organizational structures, lead change management programs, and improve business processes so that new ways of working actually take hold, grounded in stakeholder engagement, clear communication, and future-of-work-informed organizational design.
Deliverable Types (not exhaustive)
- Organizational design and organizational assessment
- Change management strategy and execution
- Business process improvement and process reengineering
- Stakeholder engagement and communications planning
- Workforce and succession planning
- Program and project management support embedded in change initiatives
- Future-of-work and human capital strategy advisory
Who this is for
Organizations undergoing reorganization, leadership transition, or new-system adoption; program offices that need structured change management alongside a technology or policy rollout; HR and workforce planning teams building succession and future-of-work strategies.
Integrated Enablement Services
Enablement services that carry the work across the finish line. The delivery muscle behind modernize, engage, and grow.
Overview
Enablement services are how our three core service lines actually get adopted. They aren't standalone offerings, they're the brand, creative, communications, and media capabilities that translate a digital modernization, a workforce program, or an organizational change into something constituents notice, employees adopt, and leadership can point to. When a client already has strategy in place, we scope enablement services standalone.
Deliverable Types (not exhaustive)
- Brand identity systems, style guides, and visual standards
- Graphic design for print, digital, and event use
- Video production, motion graphics, and multimedia content
- Communications strategies and messaging frameworks
- Public relations campaigns and media relations
- Social media management, outreach, and community engagement
- Digital marketing campaigns and paid media execution
- Media planning and buying (digital, print, out-of-home, broadcast)
- Marketing research, audience analysis, and public-opinion research
- Program awareness and constituent enrollment campaigns
Who this is for
Organizations launching a public facing program, service, or portal that needs awareness and adoption; program offices running a change initiative that needs stakeholder communications and internal creative; workforce and learning teams whose training programs need engagement to succeed; and organizations that already have strategy in place and need creative, communications, or media execution scoped standalone.